1. Overview At TopUpExtra, we strive to provide the best digital products and services. This Return and Refund Policy outlines the conditions under which refunds and returns are processed.

2. Refund Eligibility We offer refunds only under the following conditions:

• The purchased digital product or service was not delivered within the specified timeframe.

• There was an incorrect or duplicate charge.

• The product or service was defective or not as described.

3. Non-Refundable Items

• All digital purchases are generally non-refundable unless explicitly stated.

• Refunds are not issued for user errors, such as incorrect purchases or failure to use the service within the validity period.

• Unauthorized transactions must be reported immediately for investigation.

4. Refund Process To request a refund:

• Contact us at [email protected] within [X] days of purchase.

• Provide proof of purchase and a detailed explanation of the issue.

• Refunds, if approved, will be processed to the original payment method within [Y] business days.

5. Cancellations

• Orders that have already been processed or delivered cannot be canceled.

• Subscription-based services can be canceled before the renewal date, but no refunds will be provided for partially used periods.

6. Chargebacks and Disputes

• If you dispute a charge with your payment provider without contacting us first, we may suspend your account.

• We encourage users to reach out to us to resolve any payment-related issues.

7. Changes to This Policy TopUpExtra reserves the right to update this policy at any time. Any changes will be effective immediately upon posting.

8. Contact Us For any questions or refund requests, please contact us at: [email protected]